Frequently Asked Questions

Everything you need to know about your next project essential.

How long does shipping take for heavy machinery and tools?

Standard orders are processed within 1-2 business days. Delivery typically takes 3-7 business days depending on your location and the weight of the items.

What is your return policy for power tools?

We offer a 30-day return policy for unused tools in their original packaging. Please note that motorized equipment that has been fueled cannot be returned via mail due to safety regulations.

Do my tools come with a manufacturer warranty?

Yes, all professional-grade tools sold at Addicted to Tools come with full manufacturer warranties. We also provide documentation to help you register your products for extended coverage.

Do you offer bulk discounts for contractors?

Absolutely. We offer competitive tiered pricing for bulk purchases and professional contractor accounts. Please contact our sales team for a custom quote.

Can I track my order once it has shipped?

Once your order leaves our warehouse, you will receive an email notification with a tracking number and a link to monitor your shipment's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Klarna and Affirm for larger equipment purchases.